I wanted to share a success with you from this weekend as I relax after a successful conference. Friday to Sunday the owners, managers and Lead Hands (On-site supervisors) gathered at the Cambridge Hotel and Conference Centre for our annual weekend of learning, networking and teamwork.
This year we dove into deeper tips on quality control, accurate and clear building plan take-offs, proactive communications strategies, helping builders and renovators with new building code (especially on below grade walls and some great options for complex rooflines).
Of course our spray foam guys had to share some of their proudest projects – clean, consistent sprayfoam is a passion in our company. We are even looking at holding a spray foam “olympics” to pit them side by side in equal conditions. No joking!
On the Quality Assurance front we are launching a new checklist that helps our salespeople and crew get recognition for the “Extra Mile” work they put in day in, day out. Advising home owners and builders, watching for issues in order to prevent problems, fixing penetrations caused by tradespeople that would compromise the building envelope. While change is hard, we framed this in a conversation about critical Customer Experience points – our crew is responsible for over 30% of our customer journey touchpoints! We love our people.