At Eco Insulation we have a set of standards and processes captured within Technical Bulletins. All of our people in every franchise are trained to use the same set of standards and processes from sales people through crew and Operations Manager and Quality Inspector. Internally we highly value this set of standards – it builds confidence in our crew, our sales team and our customers that we do the same quality and performance every time.
Which is why I love this video Shawna from Blue House Energy shared with me today – because unless you know what standards should be in place, you really are left with pretty paint and comfy seats. 🙂 Take 2 minutes – laugh or cry (depending on what industry YOU work in).